Yes to free returns.Yes to zero-waste.
start return
One person’s return is another's new signature scent.
All returned orders will be sent directly to the following charity: Give Back Box.
Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This nonprofit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e. clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)
Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.
Returns.
What is your return policy?
Returns are always free. You can return any items that you don’t like within 30 days after delivery, and we will refund you the full price. Nevertheless, we don't refund the shipping costs (if you order less than 2 products, otherwise it's free).
If you want to return your item/s, you can download your free return label https://trydossier.com.au/pages/register-return , or you can either send us an email at help@trydossier.com.au or you can write us on Facebook/Instagram.
If you'd like to return your item/s, we can only process this request once. So, you can return as many items as you'd like, but they must be sent in the same return package (under one return label).
Please note that a picture of the item is required for a return to be authorized (this step is included in the return request procedure).
Additional notes regarding perfumes
Keep in mind you are always welcome to test out all of our fragrances risk-free. This means you can open our full-size bottle, give it a test, and if you don’t like it, simply ship it back to us.
All returned orders will be sent directly to the following charity: Give Back Box.
Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e., clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)
Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.
How do I return an order?
First of all, you need to send the product back to us within 30 days of delivery. We will start the 30-day period from the date of arrival indicated on the tracking code. After this time, no returns will be accepted, and we will not be able to refund you.
You have 2 options:
- you can start the return process at https://trydossier.com.au/pages/register-return
- you can send an email to help@trydossier.com.au so that we can help you out.
What should I do if my order is lost, damaged or stolen?
If something happens with the package, please contact us at help@trydossier.com.au and we will work together to find a possible solution.
