FAQ

Common questions about the company and all the answers you need to get started discovering new fragrances.

Our Offer.

Are these real brand fragrances?

We create blends inspired by brand fragrances, upholding the same high quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands.

Why are they so affordable? Do they have the same quality as brand perfumes?

By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.

Are these fragrances long lasting?

They are designed to be very long-lasting, just like designer fragrances, in some cases even longer, depending on the composition.

How long will the fragrance bottle last?

This depends only on your usage habits. On average a 50ml bottle, used one time a day, lasts about 2 to 3 months.

Are the fragrances tested on animals?

None of our products are tested on animals. Also, all our perfumes are vegan! 

Do you also provide a sample with the 50ml bottle?

In order to reduce our use of plastic, we no longer include a sample with our perfumes. Rest assured, all Dossier orders are always risk-free. Simply test out the full-size bottle and if you don’t love it, send it back and we’ll refund you just as we’ve always done

When do I get charged?

You pay your perfumes upfront. You also get free shipping for 3 products or more. Returns are always free. You can return any perfume you don’t like within 30 days after shipping, and we will refund you the full price.

Also, please note that shipping costs are not included in the refund if you ordered less than 3 items.

I purchased perfumes on pre-order, what now?

If your order contains a pre-order product, please note that we will hold the ENTIRE ORDER until the pre-order item is available to ship. Payments for orders containing a pre-order item will be charged at the time of placement. Unfortunately, during this time, we cannot split or combine any orders. If you have any questions, please contact our customer service team at help@trydossier.com.au

Returns.

What is your return policy?

Returns are always free. You can return any items that you don’t like within 30 days after shipping, and we will refund you the full price. Nevertheless, we don't refund the shipping costs (if you order less than 3 products, otherwise it's free).

If you want to return your item/s, you can download your free return label https://trydossier.com.au/pages/returns  , or you can either send us an email at help@trydossier.com.au or you can write us on Facebook/Instagram.

If you'd like to return your item/s, we can only process this request once. So, you can return as many items as you'd like, but they must be sent in the same return package (under one return label).

Please note that a picture of the item is required for a return to be authorized (this step is included in the return request procedure).

IMPORTANT: We have made an update to our return procedure, and now it is possible to exchange a product with a more expensive or with a cheaper one.

Additional notes regarding perfumes

Keep in mind you are always welcome to test out all of our fragrances risk-free. This means you can open our full-size bottle, give it a test, and if you don’t like it, simply ship it back to us.

All returned orders will be sent directly to the following charity: Give Back Box.

Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e., clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)

Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.

How do I return an order?

First of all, you need to send the product back to us within 30 days of shipping. We will start the 30-day period from the date of arrival indicated on the tracking code. After this time, no returns will be accepted, and we will not be able to refund you.

You have 2 options:
- you can start the return process at https://trydossier.com.au/pages/returns
- you can send an email to help@trydossier.com.au so that we can help you out.

What should I do if my order is lost, damaged or stolen?

If something happens with the package, please contact us at help@trydossier.com.au and we will work together to find a possible solution.

Perfumes.

What is layering, and how is it done?

Layering fragrances means wearing more than one fragrance at a time to create a unique, personalized scent. You can experiment any way you want with your favorite scents, for more information and tips regarding this technique, please refer to our Blog section.

How should I store my perfume?

It is recommended to keep perfumes away from direct heat or light and avoid subjecting them to drastic changes in temperature.

What does EDT and EDP mean?

Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume types.

The concentration by percent/volume of perfume oil is as follows:

- Eau de Parfum (EdP),  Parfum de Toilette (PdT): 10 - 20% (typical ~15%) aromatic compounds. Sometimes listed as “eau de perfume” or “millésime”.

- Eau de Toilette (EDT): 5 - 15% (typical ~10%) aromatic compounds.

Where should I apply perfume?

We recommend applying your perfume on pulse points  (neck, wrists, behind ears etc.) or simply spritz in the air and walk through so that the scent can envelop you. For more tips and tricks and application methods, you can check our Blog section.

What is the diffusion of a perfume?

Diffusion refers to the way a perfume applied on your skin reaches the ones around you. A good perfume diffusion is neither distracting or overwhelming, for more information, check out the related articles in our Blog section.

Why can’t I smell my fragrance after a while?

It’s a normal phenomenon called nose fatigue, where the nose desensitizes itself when it gets used to the scent. Even though you can’t feel it, others around you still can so go easy on reapplying the scent.

I have a question about fragrances, can I talk to you about it?

I have a question about fragrances, can I talk to you about it?We’ve got people who love chatting about all things fragrance-related, email us at help@trydossier.com.au to get a quick, personal reply. Don’t worry—we check it constantly.

Shipping.

Where do you currently ship?

We ship anywhere in AU..

Can I change my shipping address?

You can change your shipping address up to one hour after placing the order. We are unable to make any changes after this time frame due to the automated nature of our fulfillment. If your package was shipped via Stratrack , you can request a redirect, although this may cause you to incur an additional fee. Dossier is not responsible for mis-delivered packages if the wrong shipping address, and we're unable to make changes on our end.

If you need to change a shipping address after an order has been placed, please reach out to Stratrack  to facilitate your request.

Our customer service department is available from 4 PM- 8 AM AEDT from Monday to Friday. If you send an email outside these hours, your request will be processed the following day.

How much does shipping cost?

Shipping costs AUD $9 if you order 1 or 2 fragrances.

Shipping is free when you buy 3+ fragrances.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Orders typically take 1-2 business days to process. Orders placed after 11 AM AEDT are processed the next business day. All orders are shipped from our warehouse in Victoria, AU, so depending on where you are located, it can take between 3-7 business days to arrive. We ship Monday through Friday, excluding weekends and holidays.

After placing an order, you’ll receive a confirmation email. When your order is shipped, you will receive another email with your tracking link.

Can I cancel my order?

It is only possible to cancel your order for about one hour after the order is placed if your order has not been fulfilled yet. However, you can do it only if you contact us during business hours ( Monday to Friday: 4 PM- 8 AM AEDT ).

If you have any concerns with your order, please contact us at help@trydossier.com.au as soon as possible.

What should I do if I have problems with the tracking?

Our apologies. In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us via help@trydossier.com.au, and we will investigate.

What should I do if I have issues with my order?

While we are not responsible for lost, held, or damaged packages, we still want you to have the best experience with us. If you have concerns, please contact us at help@trydossier.com.au to explain your situation, and we’ll do our best to resolve any issues.